- Planned Maintenance: Network Connectivity Interruption in Student Union, Chenoweth Laboratory, Totman & International Programs Buildings - Wed., 05/08May 8, 2024 On Wednesday, May 8th, 2024, from 6 to 8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in the Student Union, Chenoweth Laboratory, and the Totman and International Programs Buildings.Wired network connectivity will be interrupted during the maintenance window. Printers and other specialized devices will lose connectivity and may need to be restarted or reconfigured once the maintenance is complete. Connections between computers and certain printers and/or specialized devices may need to be re-established. Wireless access will not be impacted. Actions Departments Need to TakeDepartments can work with their IT support staff to inventory the printers and specialized devices that may be impacted. Once the maintenance is complete: Computers and printers may need to be restarted. IT support teams may need to check, reconnect impacted devices, and re-establish connections to certain printers. Departments can report issues related to this maintenance to their IT support or to the IT Service Desk at it@umass.edu or 413-545-9400. Thank you for your patience as we implement new security controls intended to increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.
- UMass Amherst Zoom: Update to v5.15.5 or higher by Sat., May 4May 4, 2024 On Saturday, May 4, Zoom users who have not updated to a minimum of Zoom version 5.15.5 (the most up-to-date version of Zoom is 6.0.4) will be logged out of Zoom on their device(s). The next time users open Zoom, they will need to update software to a minimum of v5.15.5 before they will be able to use the program. Users can report issues related to this maintenance to the IT Service Desk at it@umass.edu or 413-545-9400.
- Scheduled SPIRE Maintenance – Sat., 05/04, 8 a.m. – 12 p.m.May 4, 2024 On Saturday, May 4th, 2024, from 8 a.m. - 12 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience. If you experience issues with SPIRE outside of the maintenance window, please contact the IT Service Desk at it@umass.edu or at 413-545-9400.
- Eduroam RADIUS Certificate Expiration and Replacement – Wed., 04/24 6-8 a.m.April 24, 2024 UMass Amherst Information Technology (IT) will replace the RADIUS certificate for eduroam on the morning of Wednesday, April 24th, from 6-8 a.m. to ensure uninterrupted connectivity. This update covers eduroam connectivity across the entire campus. Troubleshooting: For users experiencing connectivity challenges, we suggest the following steps:If prompted to trust the new certificate, accept it. Toggle Wi-Fi on and off on your device. Delete and re-add the eduroam network. Perform a reboot of your device. On the day of the certificate change, run JoinNow (the new certificate will be added to JoinNow, and would securely connect users to eduroam). If you're having difficulty connecting, you can connect via the UMASS network. Users can report issues related to this maintenance to the IT Service Desk at it@umass.edu or 413-545-9400.
- Planned Maintenance: Network Connectivity Interruption in French and Holdsworth Halls, Montague House - Wed., 04/24April 24, 2024 On Wednesday, April 24th, 2024, from 7 to 8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in French and Holdsworth Halls and Montague House.Wired network connectivity will be interrupted during the maintenance window. Printers and other specialized devices will lose connectivity and may need to be restarted or reconfigured once the maintenance is complete. Connections between computers and certain printers and/or specialized devices may need to be re-established. Wireless access will not be impacted. Actions Departments Need to TakeDepartments can work with their IT support staff to inventory the printers and specialized devices that may be impacted. Once the maintenance is complete: Computers and printers may need to be restarted. IT support teams may need to check, reconnect impacted devices, and re-establish connections to certain printers. Departments can report issues related to this maintenance to their IT support or to the IT Service Desk at it@umass.edu or 413-545-9400. Thank you for your patience as we implement new security controls intended to increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.
- Planned Maintenance: Network Connectivity Interruption in Wilder Hall, Agricultural Engineering Buildings - Wed., 04/17April 17, 2024 On Wednesday, April 17th, 2024, from 7 to 8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in Wilder Hall and the Agricultural Engineering Buildings.Wired network connectivity will be interrupted during the maintenance window. Printers and other specialized devices will lose connectivity and may need to be restarted or reconfigured once the maintenance is complete. Connections between computers and certain printers and/or specialized devices may need to be re-established. Wireless access will not be impacted. Actions Departments Need to TakeDepartments can work with their IT support staff to inventory the printers and specialized devices that may be impacted. Once the maintenance is complete: Computers and printers may need to be restarted. IT support teams may need to check, reconnect impacted devices, and re-establish connections to certain printers. Departments can report issues related to this maintenance to their IT support or to the IT Service Desk at it@umass.edu or 413-545-9400. Thank you for your patience as we implement new security controls intended to increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.
- Planned Maintenance: Network Connectivity Interruption in Bartlett Hall, Robsham Memorial Center for Visitors - Wed., 04/03April 3, 2024 On Wednesday, April 3rd, 2024, from 7 to 8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in Bartlett Hall and the Robsham Memorial Center for Visitors.Wired network connectivity will be interrupted during the maintenance window. Printers and other specialized devices will lose connectivity and may need to be restarted or reconfigured once the maintenance is complete. Connections between computers and certain printers and/or specialized devices may need to be re-established. Wireless access will not be impacted.Actions Departments Need to TakeDepartments can work with their IT support staff to inventory the printers and specialized devices that may be impacted. Once the maintenance is complete: Computers and printers may need to be restarted. IT support teams may need to check, reconnect impacted devices, and re-establish connections to certain printers. Departments can report issues related to this maintenance to their IT support or to the IT Service Desk at it@umass.edu or 413-545-9400. Thank you for your patience as we implement new security controls intended to increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.
- Planned Maintenance: Helio VPN Migration - Wed., 04/03, 5-6 p.m.April 3, 2024 On Wednesday, April 3rd, from 5-6 p.m., UMass Amherst Information Technology (IT) will migrate the Helio Virtual Private Network (VPN) tunnels to new equipment. During the migration, campus users of the Tableau service at analytics.umass.edu may experience a disruption. WHAT TO EXPECTConnectivity to the Tableau service at analytics.umass.edu will be interrupted during the maintenance window. Campus users may need to re-establish connections after the maintenance window. Users can report issues related to this maintenance to the IT Service Desk at it@umass.edu or 413-545-9400.
- Scheduled SPIRE Maintenance – Sat., 03/30, 8 a.m. – 12 p.m.March 30, 2024 On Saturday, March 30th, 2024, from 8 a.m. - 12 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience. If you experience issues with SPIRE outside of the maintenance window, please contact the IT Service Desk at it@umass.edu or at 413-545-9400.
- Fraud Alert: Fake UMass Amherst Job Scams on FacebookMarch 29, 2024 UMass Amherst Information Technology (IT) has been made aware of a series of fraudulent job posts on Facebook Groups and over Facebook Messenger that have targeted students, including UMass Amherst students to engage in conversations with scammers over Facebook Messenger, email, phone, and/or text messages. Some of the scam posts impersonate current UMass faculty members with fake phone numbers (one number being used is 202-983-6967), and a fake email account that uses forged sender information to appear as if it comes from campus instructors. The fraudulent job posts may lead students to correspond with the scammers on Facebook Messenger, email, phone, or by text. The scammers request the students to make a series of purchases (laptop, printer, label maker, etc.) and claim the University would reimburse the student. From there, the scammers try to convince the student to deposit a fraudulent, invalid check to their bank account (usually in the form of a PDF) via mobile deposit. Then, the scammers instruct the student to purchase prepaid cards for so-called "work purposes" to be sent to the scammer. Action to Take If you are currently corresponding on Facebook Messenger or over email or text, please read the following:DO break off any communication DO NOT deposit checks DO notify your bank IMMEDIATELY if you have deposited such a check DO NOT make any purchases being requested DO report the fraud to the social media platform (e.g. Facebook) Learn More About How to Protect Yourself from Job ScamsJob Scams : UMass Amherst Job Offer Scams | UMass Amherst Information Technology | UMass Amherst Job Scams | Consumer Advice (ftc.gov) How To Spot, Avoid, and Report Fake Check Scams | Consumer Advice (ftc.gov) Avoiding and Reporting Gift Card Scams | Consumer Advice Advisory - Continued Job/E-Mail Scams - UMass Police Department - UMass Amherst